t’s time to bring out our sweaters and pumpkin spice lattes because we have officially entered Fall! Here in New York, we’re starting to feel the Autumn weather take over. As we kiss Summer goodbye, we say hello to flannels, Fall activities, and a MAJOR update that was added to the Novo app. So with that being said, let’s get into the newsletter!

💸 ACH Cancellation

This is a HUGE update! You can now cancel ACH transfers made through the Novo app before they’re submitted to our partner bank. Once you’ve made an ACH transfer, go to the Activity tab and select the transaction to see the cancellation option.

This is for both sending payments and transferring funds into your Novo account. This update is only on the Novo app for iOS and Android devices and we’re hoping to launch this with our web app soon!

🌎 Wise, formerly TransferWise, Pricing

Wise has lowered its fees for customers sending from USD for three currencies by up to 29%. The following currencies that will have this price decrease through the Novo app are:

  • Indian Rupee (INR)
  • Indonesian Rupiah (IDR)
  • Thai Baht (THB)

Whether you’re making one payment or multiple payments in one of these currencies, we’re glad we can provide you with some savings! Let us know which currencies you use, and we'll place a lower fee request with Wise!

⭐️ Level Up Your User Experience

This is the virtual customer experience (CX) seminar you don’t want to miss! Join Stella Connect for a day-long summit recognizing the resilience of CX professionals. You’ll learn about their strategies during these times and how this will affect CX in 2021. This is a free event on October 13th and if you’re wanting to improve your business’ CX, you can register here!

Best of all, our very own Head of Customer Success Brian Kale will be speaking so go show him some love and support (bonus points if you message him #hotsauce).

🐶 Novo Pet of the Month

This pretty pup is Mango! She was rescued off the streets of Michoacán, Mexico by her owner Jill Tomich and is now the supermodel of Boho Mango. Boho Mango specializes in custom dog collars designed by the Huichol tribe and other unique works created by native artisans all over Mexico. You can see Mango modeling their Rainforest dog collar.

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September 24, 2020
Company News