Law Enforcement Guidelines

Last Updated: November 20, 2025

Novo Platform Inc. is a financial technology company, not a bank. Banking services are provided by FDIC-insured partner banks. Legal requests involving accounts, transactions, or restraints must be directed to the appropriate partner bank.

1. Where to Send Legal Requests

Product / Service	Where to Send Requests
Checking Accounts (DDA)	Middlesex Federal Savings Attn: Deposit Operations P.O. Box 440303, Somerville, MA 02144 [email protected]
Other Services	Novo Platform Inc. P.O. Box 363 New York, NY 10272 [email protected]

Questions? Contact: [email protected]

2. Submission Requirements

Format: Submit requests in PDF format with complete, official documentation
Identifying Information: Include account number, full name, DOB, email, address, and last 4 of SSN (if available)
Specificity: Clearly describe the records requested, date range, and legal authority

Note: Vague requests (e.g., "any and all records") may receive limited responses.

3. Processing

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (excluding federal holidays)

4. Emergency Requests

For emergencies involving imminent danger of death or serious physical injury, email [email protected] with "EMERGENCY REQUEST" in the subject line. Include detailed circumstances and legal basis.

5. Account Restraints & Levies

Novo does not hold customer funds. Levies, garnishments, and freezes must be sent to the partner bank listed in the table above.

6. Registered Agent

Service of process for Novo Platform Inc. or subsidiaries:

Corporation Service Company (CSC)

80 State Street, Albany, NY 12207-2543

Note: CSC accepts service of process only—they cannot respond to requests or provide updates.

Frequently Asked Questions

Is Novo a Bank?

No. Novo is a financial technology company. Banking services are provided by our FDIC-insured partner banks.

Can I serve a subpoena or levy directly to Novo?

You may serve legal process on Novo only for non-banking services or products under Novo Platform Inc. Subpoenas involving banking data must be directed to the relevant bank (e.g., Middlesex Federal Savings or Continental Bank).

How can I determine which bank holds a customer’s account?

Middlesex Federal Savings holds checking account (DDA) information.

Continental Bank manages the Novo Business Credit Card program.

Novo Funding LLC manages Novo Merchant Cash Advances.