About Novo
Every business journey is different, but the same questions can appear at the same crossroads. That’s why we’re here to support your unique journey with our FAQ Help Center.
Getting Started
Keeping Your Account Safe
Unauthorized Activity
What can I do if my account gets hacked
Unauthorized Activity
What if there is an unrecognized withdrawal on my account?
Unauthorized Activity
What should I do if I detect suspicious activity on my account?
Unauthorized Activity
Why did I get a notification about a suspicious login attempt?
Scams and Fraud
How can I identify a phishing attempt or scam?
Scams and Fraud
How does Novo fight ACH and check fraud?
Managing Your Cards
Getting and Replacing Your Card
Do I get a replacement card if mine is lost or stolen?
Getting and Replacing Your Card
What should I do if my debit card is lost or stolen?
Getting and Replacing Your Card
Where will my debit card be sent?
Getting and Replacing Your Card
Will I automatically get a new debit card when mine expires?
Card Information
How do I change my debit card PIN?
Card Information
How do I update the details on my debit card?
Moving Money
Linking External Accounts
Can I link an external bank account to my account?
Linking External Accounts
Why does my linked bank account show an error?
Deposits
How can I deposit money into my account?
Deposits
What can I do if my deposit failed?
Deposits
Why did my deposit fail?
Limits and Availability
Do I need to request a limit increase for an incoming deposit?
Managing Your Account
Managing Your Business
Novo Business Loans
How do I manage my business loan?
Novo Business Loans
Are there any hidden fees attached to the Novo Business Loan?
Novo Business Loans
Do I need to have an account with Novo in order to apply for a Novo Business Loan?
Novo Business Loans
Does Novo offer business lending?
Novo Business Loans
How is my preapproved loan amount determined?
Novo Business Loans