Why was my payment returned?

There are a few common reasons why payments are returned:

Not enough money in your available balance . This is also known as "Insufficient funds" Incorrect recipient details The payment exceeded a limit The transaction was blocked or declined

What to check before reaching out to Support:

1. Make sure your balance covers the payment 2. Double-check the recipient’s information 3. Review any limits or restrictions you might have

Please note: fees for failed Express ACH transfers are not refunded.

If the payment was returned for a lack of funds, here's how you can help cover your transactions going forward:

Keep an eye on your available balance in the app Move money out of Reserves before spending Leave a buffer for pending charges Set up low balance alerts

If everything looks right and it still fails, please contact Support online or in the app for help.