Why was my debit card declined?

You can see the reason in the Novo app:

1. Go to Activity 2. Choose the declined transaction 3. Check the Status section

Common reasons: Insufficient funds – Your available balance is lower than the purchase amount Unusual activity – The transaction was flagged; log in and confirm it’s you Card is deactivated – The card has been closed Card is frozen – Either you froze it or there’s a pending alert Account not active – Your account isn’t in an active state Network issue – The bank network couldn’t be reached Merchant issue – The business couldn’t process the transaction Exceeded daily limit – You’ve hit your daily spending limit Billing address mismatch – The ZIP code doesn’t match your business address

If you still need help, contact Support online or in the app.