What if I can't update my account information?
While most profiles can be updated in the Novo app, some fields are not editable.
If you need to update your legal name, date of birth or SSN, you'll need to reach out to Support in the app.
Updated June 18, 2026
While most profiles can be updated in the Novo app, some fields are not editable.
If you need to update your legal name, date of birth or SSN, you'll need to reach out to Support in the app.