Why was my request to change my information denied?

If your request to update your account information was declined, it’s usually because the information or documents submitted didn’t meet required security or regulatory standards.

As a regulated financial institution, Novo is required to verify all business and personal information before making any changes to your account. Depending on the update, you may be asked to provide specific supporting documents.

To help things go smoothly, make sure everything you submit meet our verification guidelines.