What should I do if a user on my account is deceased?

Please let us know as soon as possible if someone on your account has passed away or can no longer manage the account.

You can remove someone online or in the app.

On the web:
1. Go to Account Info
2. Choose Users
3. Click the delete icon next to the user

In the app:
1. Go to Account
2. Choose Settings
3. Tap Users
4. Choose the user
5. Tap the delete icon

You’ll be asked why you’re removing them and to confirm.

Once it's done, you'll get an email confirmation.