What if I switch phones and can't receive the verification codes?

If you need to update your phone number during the application process, you can do it on the Summary page (right after Business Activity).

Choose Edit next to your phone number. Then, click the new verification link sent to that number to finalize the change.

If you've submitted your application, your information is locked while it's under review. When your account is active, you can make updates in the app.

For Novo customers having trouble receiving a login code, try our troubleshooting tips for help.

If you lost your phone and can't change the phone number in the app, please email support@novo.co. We can verify you and update your phone number.