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How do I dispute a transaction?

How do I dispute a transaction?

Updated June 18, 2026

You can file a dispute in the Novo app or on the web.

Be aware that there are some instances when you can't file a dispute.

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Copyright © 2026 Novo Platform Inc.

Novo Platform Inc. (“Novo”) is a fintech, not a bank. Banking services provided by Middlesex Federal Savings, F.A., Member FDIC. Deposits are insured for up to $250,000 through our partner bank, Middlesex Federal Savings, Member FDIC.

The Novo Debit Card is issued by Middlesex Federal Savings, F.A., and the Novo Business Credit Card™ is issued by Continental Bank, pursuant to licenses from Mastercard® International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated and can be used everywhere Mastercard is accepted.

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