Can I file a dispute to remove inaccurate or incomplete info on my credit report?

Yes. If you think something on your credit report is incorrect or incomplete, you have two options.

1. Dispute with Novo (for Novo-related information) You can contact us directly, and please include: Full name Mailing address Email address Date of birth Novo account number A clear description of the issue Supporting documents, like a credit report

Send your dispute to: Novo Platform, Inc. P.O. Box 363 New York, NY 10272

We’ll review your dispute and respond in 30 days.

2. Dispute with a credit bureau (for other issues) If the issue isn’t related to your Novo account, contact the credit bureau or the company that reported the information. Equifax: 1-888-378-4329 Experian: 1-888-397-3742 TransUnion: 1-800-916-8800

If updates are needed, credit bureaus usually reflect changes in 1–2 billing cycles.

Use these credit report dispute templates for guidance.