How do I close my account?

Closing your account is permanent and will immediately restrict you from using your account or moving money.

If you go ahead with closing your account, here's what to expect:

Cards and payments
Your Novo cards (including those for additional users) will be canceled right away and can no longer be used.

Any pending or scheduled ACH transfers that haven’t cleared will be canceled or returned as “Account Closed.”

External connections
Any linked services (like Venmo, PayPal, or Stripe) will be disconnected from your account.

Remaining funds
Before closing your account, make sure to transfer out your remaining balance.

Account access
Once your account is closed, you won’t be able to log in or access your account details, transaction history, or Reserves.

Statements and records
We recommend downloading your statements (PDF or CSV) before closing your account.
While records are retained for several years, accessing them after closure may require contacting support.

To create your account closure, follow the steps mentioned below :
1. Log in to your account
2. On the web, open the profile menu (top-right) and choose Settings to scroll down to the close account button; in the app, tap More, Settings, then close account.

3. Follow the Prompts: You will see a series of screens. Please follow the specific steps mentioned on each screen to create your account closure request.

Please note, we can't reopen an account once it's closed. But you're welcome to reapply for a new Novo account in the future.