How can I fix an issue with a credit card charge?

If there’s an issue with a credit card charge, your next step may depend on what happened.

If you run into these issues, you can report them:
You’re still being charged after canceling
You didn’t receive what you paid for
The item or service wasn’t as described
You were charged twice
You don’t recognize the charge
You suspect fraud

If you recognize the charge but there’s a problem, please contact the merchant first

If you don’t recognize the charge: File a fraud dispute

Before you report a problem:
Check if you or someone on your account made the purchase
Review subscriptions or recurring charges
Search the merchant name (it may appear differently)

If you need to report the issue, here's how:
1. Go to your recent transactions
2. Choose the charge you want to report
3. Click Report a Problem
4. Answer the prompts

We’ll use your answers to determine whether it’s a fraud or merchant dispute. We work quickly to resolve issues, but this part can take up to 120 days.