Why is my account frozen?

Your account could be frozen for a few different reasons, such as recent activity, a routine security review, or a freeze you requested earlier for security.

If you requested the freeze, you’ll need to contact Support to restore access.

If the freeze is part of a routine review, your account will be automatically unfrozen once the review is complete.

What to do next:
Check your email and the Support tab in the app for any messages or document requests
Be sure to check your spam or junk folder as well

If you don’t see any messages and didn’t request the freeze, reach out to Support online or in the app, and we’ll help.