Why didn't I receive a text notification about my account?

The reason depends on the type of message you were expecting:

If you were expecting a transaction alert

Novo doesn’t currently offer built-in SMS notifications for everyday account activity (like deposits, withdrawals, or card transactions).

If you’d like to receive text alerts, you can set them up using a third-party tool like Zapier.

If you’re missing a security code (OTP)

If you didn’t receive a one-time password (OTP) for login, password reset, or another secure action, it’s usually due to a delivery issue.

Start with these quick troubleshooting steps:

Restart your device
Turn on airplane mode, restart your phone, then turn airplane mode off and request a new code
Resubscribe to SMS messages
Text START to +1 (844) 989-3200 to opt back in
(This number is only used for security codes, never marketing)
Check your connection
Make sure you have a strong signal and are using a U.S.-based number from a supported carrier
Wait and try again
Messaging delays can happen—wait about 30 minutes before requesting another code


Traveling outside the U.S.?

You can still receive one-time passwords if:
Your device was authenticated within the last 30 days
You’re using a U.S.-based phone number
Your mobile plan supports international SMS

Make sure data roaming or international roaming is turned on in your phone settings.

Still having trouble?

If your phone number recently changed, or the issue continues, contact support@novo.co
.
Be sure to include:
Device type
Operating system
Mobile carrier

We'll take a closer look.