How can I identify a phishing attempt or scam?

To protect your account from phishing attempts and scams, always be on the lookout for these common red flags:

Unexpected requests – Unsolicited messages asking for your login details, passwords, or security codes.

Urgent or threatening language – Scammers often try to panic you into acting quickly without thinking (for example, claiming your account will be permanently closed if you don't click a link immediately).

Suspicious links – Links that don’t exactly match official domains, look slightly misspelled, or direct you to unfamiliar login pages.

If something feels off, don’t click any links or provide any information! Instead, close the message and navigate directly to your Novo app or log in securely through our website to safely review your account.