What if my data is different in Novo and my accounting software?

If your Novo account doesn’t match what you see in your accounting software (like QuickBooks or Xero), there are a few things to check:

Check your connection: Make sure the integration is still active in the Novo app. Connections can expire and may need to be refreshed.

Give it time to sync: Sometimes it can take a few hours for recent transactions to appear, depending on the platform.

Review manual changes: Check if any transactions were added, edited, or deleted directly in your accounting software. These changes won’t reflect in Novo and can cause mismatches.

Reconnect the integration: If things still look off, try disconnecting and reconnecting the integration to trigger a fresh sync.

If everything looks connected and the numbers still don’t match up, reach out to Support online or in the app, and we’ll take a closer look.