How do I reset my password?

If you’ve entered your password incorrectly multiple times, your account may be temporarily locked. Please wait at least 60 minutes before trying again.

To reset your password:

Select Reset your password on the login screen.
Then, follow the prompts to create a new password.

Make sure you’re using the correct login page:

User Login (for existing accounts)
Applicant Login (for applications in progress)

If you’re still having trouble, contact our support team at support@novo.co
and we’ll help you get back in.