Why is my integration disconnected, or not syncing correctly?

Disconnecting or not syncing propertly usually comes down to permissions or a broken connection.

Common causes:
Your login details changed. If you recently changed your password for QuickBooks, Shopify, or Stripe, the Novo integration will automatically disconnect for your protection. You'll need to update the connection with your new password.
The connection expired
The other app needs attention (like a subscription or settings update)
The app or browser is out of date
Cache needs clearing; log out and log back in

Don't worry—it's easy to fix. Here's how:
1. Go to Apps or Integrations in your Novo dashboard
2. Find the integration
3. Select Refresh or Reconnect. (You may need to sign in again to the other service.)

If that doesn’t work:
1. Disconnect the integration
2. Connect it again
(You may need to sign in again to the other service.)

If it's still not syncing, check the other app (like QuickBooks or Xero) for any errors or alerts. If everything looks fine there, reconnecting usually resolves it.