How do I send money or make a payment?

You can send money a few different ways, depending on what you want to spend, and how fast you need it to get there.

Before you send a payment, double-check your payee’s details. The name, account number, and routing number should match their bank account exactly. Any mistakes can cause delays.

Electronic transfers:

ACH transfers (free):

• Standard bank-to-bank transfers through the ACH network
• Timing: 2–3 business days

ACH Express (fee):

• Faster ACH with same-day delivery for a small fee

Domestic wires- Domestic wire transfers are currently available only to a selected group of eligible account holders. If eligible, you will see the wire transfer option under payment methods when adding or editing payee details. Until then you can send a wire through Wise.

International Wires: Novo doesn't support outgoing international wires. You can send an international wire through Wise or another third party to send wires.

Debit card and P2P payments:

• Use your Novo debit card with Venmo and Cash App
• Timing: 1–3 business days

Mailed checks:

• Send a check directly from the Novo app, or we can mail it directly for you.
• Timing: 7–10 business days

Delivery times at a glance:

• ACH: 2–3 business days
• Wire (via third party): up to 1 business day (2 for international)
• Debit/P2P: 1–3 business days
• Mailed check: 7–10 business days