What is the identity verification process for check deposits?

To help keep your account secure, you may be asked to verify your identity before depositing a check.

Open the Novo app →Tap Move Money → Tap Deposit a Check → Follow the prompts to: Take a photo of your ID Take a selfie

Be sure to follow these best practices for taking photos.

For your ID:

• Use good lighting Show all 4 corners
• Use the same ID you used to open your account
• Sorry, but we can't accept photos of scanned or copied IDs.

For your selfie:

• Use good lighting
• Keep your face fully visible
• No hats or sunglasses

If we’re unable to verify your identity, we may reach out for more information. You won’t be able to deposit checks until verification is complete.