Why was my payment returned?

There are a few common reasons why payments are returned:

1. Not enough money in your available balance . This is also known as "Insufficient funds"
2. Incorrect recipient details
3. The payment exceeded a limit
4. The transaction was blocked or declined

What to check before reaching out to Support:

1. Make sure your balance covers the payment
2. Double-check the recipient’s information
3. Review any limits or restrictions you might have

Please note: fees for failed Express ACH transfers are not refunded.

If the payment was returned for a lack of funds, here's how you can help cover your transactions going forward:

1. Keep an eye on your available balance in the app
2. Move money out of Reserves before spending
3. Leave a buffer for pending charges
4. Set up low balance alerts

If everything looks right and it still fails, please reach out to Support in the app (More → Support) or on the web (click your profile menu in the top-right corner → Support).