What if an additional user needs help with their application?

If you're an additional user on the account, and created a password, but didn’t finish the application, you need to log in to keep using the same email and password.

If you forgot your password:
1. Go to the login screen
2. Enter your email
3. Select Forgot Password
4. Follow the prompts

Once you log in, you’ll be taken back to the application. You’ll need to provide:
Personal info, Legal name , Citizenship , Date of birth and Social Security number

Contact details
Mobile phone number and Personal address

Identity verification
Driver’s license or passport

After you submit your application, it will be reviewed. This can take a few business days. You’ll receive an email with the decision.

If you're approved, you can log in then and access the account.