How do I add or remove an additional user?

Adding someone as an additional user gives them full access to your account, including the ability to move money. Customers must be 18 or older. Partial or read-only access isn’t available at this time. In the app: 1. Tap More 2. Tap Settings 3. Tap Users 4. Tap Add User 5. Enter their name and email 6. Choose their role from the dropdown 7. (Optional) Request a debit card 8. Select Owner, then Full Account Permissions, and submit On the web: 1. Open the profile menu (top-right) and choose Settings 2. Click Users at the top of the Settings page 3. Click Add User 4. Enter their name and email 5. Choose their role 6. Select Owner and submit After you submit, they'll get an email invite. They’ll need to: 1. Create a login 2. Enter their personal details, including: Legal name Citizenship Date of birth Social Security number Contact details Mobile phone number Personal address 3. Verify their identity Driver's License or Passport If approved, they’ll be added to your account. If you run into any issues, contact Support online or in the app. To remove an additional user from your account in the Novo app: 1. Tap More 2. Tap Settings 3. Tap Users 4. Select the user you want to remove 5. Delete the user Once submitted, the user will lose access to the account and any cards will be deactivated. They'll be notified by email that they have been removed. Please note that this action can’t be undone.