Why isn't my debit card working?

There are a few common reasons: A transaction needs your approval Your card is temporarily frozen due to unusual activity Your card isn’t activated yet The transaction was declined To check for transaction alerts: 1. Log in to your account 2. Look for any alerts and respond. Some alerts may temporarily freeze your card until you take action. To check if your card is activated: On the web: Go to Debit Cards In the app: Go to More → Cards You might also check Why was my card declined?