Why can’t I get the phone verification code to continue my application?

There are a few common reasons this can happen. What to check first: Restart your phone and reset your network Turn on airplane mode, restart your phone, then turn it off and try again Double-check your phone number and carrier settings If your phone blocks certain messages, contact your carrier and ask them to allow messages from short code 58988. Requirements to receive a code: Must use a US cell phone number (from a major carrier) Be in the US You can't use a VPN You can't use a VoIP or virtual phone number If it still doesn’t work, wait 30 minutes and request a new code—sometimes delays can happen. If you’re still stuck, please email support@novo.co from the email address on your application. Manual verification isn’t available for this part the process.