About Novo
Getting Started
Keeping Your Account Safe
Unauthorized Activity
What can I do if my account gets hacked
Unauthorized Activity
What if there is an unrecognized withdrawal on my account?
Unauthorized Activity
What should I do if I detect suspicious activity on my account?
Unauthorized Activity
Why did I get a notification about a suspicious login attempt?
Scams and Fraud
How can I identify a phishing attempt or scam?
Scams and Fraud
How does Novo fight ACH and check fraud?
Managing Your Cards
Getting and Replacing Your Card
Do I get a replacement card if mine is lost or stolen?
Getting and Replacing Your Card
What should I do if my debit card is lost or stolen?
Getting and Replacing Your Card
Where will my debit card be sent?
Getting and Replacing Your Card
Why am I getting a new debit card?
Getting and Replacing Your Card
Will I automatically get a new debit card when mine expires?
Card Information
How do I change my debit card PIN?
Moving Money
Linking External Accounts
Can I link an external bank account to my account?
Linking External Accounts
Why does my linked bank account show an error?
Deposits
How can I deposit money into my account?
Deposits
What can I do if my deposit failed?
Deposits
Why did my deposit fail?
Limits and Availability
Do I need to request a limit increase for an incoming deposit?
Managing Your Account
Logging In
How do I log in to my account?
Login Issues
How do I reset my password?
Login Issues
What if I forgot which email address is on my account?
Login Issues
What should I do if I forgot my password?
Login Issues
Why can't I log in to my account?
Account Information
