Why can't I log in to my account?

You may have trouble logging in for a few reasons, including issues with your email, password, phone number, or device verification. If you’re not receiving a code by text: Make sure you’re using a US phone number Check your signal strength Contact your carrier to allow messages from short code 58988 If your email isn't recognized: Make sure you're using the correct email that's on your Novo account Try deleting and reinstalling the app, or logging in from another device If your device isn’t being recognized: Open the verification email on the same device you’re using to log in Choose 'Yes, this was me' to confirm If you need to update your login details or still can’t access your account, contact Support for help.